Terms and conditions

The trading company KONSEQUENCE sro regulating mutual rights and obligations arising from a purchase contract concluded through an online store operated on the website located at the internet addresses www.konsequence.cz  and other rights and obligations related thereto.

INTRODUCTORY PROVISIONS

1.1 These general terms and conditions (hereinafter referred to as the "Terms and Conditions") of the company KONSEQUENCE sro, with its registered office at Strančická 1084/29 100 00 Prague 10 - Strašnice, identification number: 235 48 428, entered in the Commercial Register kept by the Municipal Court in Prague, file no. C 428994 (hereinafter referred to as the "Seller"), in accordance with the provisions of Section 1751, paragraph 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), regulate the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and a natural person (hereinafter referred to as the "Buyer") through the Seller's online store.

1.2 The Seller does not conclude purchase contracts whose subject matter is (are) repeated performance. Each purchase contract is concluded for a fixed period (for the period until payment and delivery of the goods to the Buyer). The subject matter of the performance under the purchase contract is not any digital content.

1.3. The online store is operated by the seller on a website located at the internet address www.konsequence.cz (hereinafter referred to as the "website"), through the website interface (hereinafter referred to as the "web store interface").

1.4 The Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person who, when ordering goods, acts within the scope of their business activities or within the scope of their independent profession.

1.5 Provisions deviating from these terms and conditions may be agreed upon in the purchase contract by agreement between the seller and the buyer. Deviating provisions in the purchase contract shall take precedence over the provisions of the terms and conditions.

1.6 The provisions of the terms and conditions as published at the time of conclusion of the purchase contract on the website are always an integral part of the purchase contract and each buyer, by ordering goods, confirms their binding nature for the contractual relationship established by the purchase contract.

1.7 The seller may change or amend the text of the terms and conditions. Changes or amendments shall enter into force on the date of their publication on www.konsequence.cz. This provision shall not affect the rights and obligations arising during the period of validity of the previous text of the terms and conditions.

USER ACCOUNT

2.1 Based on the Buyer's registration on the website, the Buyer can access his user interface. From his user interface, the Buyer can order goods (hereinafter referred to as the "user account"). If the store's web interface allows it, the Buyer can also order goods without registration directly from the store's web interface.

2.2 When registering on the website and when ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data provided in the user account in the event of any change. The data provided by the buyer in the user account and when ordering goods will be considered correct by the seller.

2.3 Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding all information necessary to access his user account. The Buyer is not entitled to allow third parties to use the user account.

2.4 The Seller may cancel the user account, in particular if the Buyer has not used his/her user account for more than 5 years. The Seller may also cancel the account if the Buyer breaches his/her obligations under the purchase contract (including the terms and conditions).

2.5 The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.

CONCLUSION OF THE PURCHASE CONTRACT

3.1 The web interface of the store contains information about the goods, including the prices of individual goods. The prices of the goods are listed including value added tax and all related fees, with the exception of the costs of delivering the goods (shipping, postage). The prices of the goods and the offer of goods remain valid for the period during which they are displayed in the web interface of the store. The seller reserves the right to continuously update the offer of goods and the price of the goods according to its business and operational needs. This provision does not limit the seller's ability to conclude a purchase contract under individually negotiated conditions.

3.2 The web interface of the store also contains information about the costs associated with packaging and delivery of goods. The information about the costs associated with packaging and delivery of goods provided in the web interface of the store applies only to cases where the goods are delivered within the territory of the Czech Republic.

3.3 All presentation of goods placed in the web interface of the store is of an informative nature, has the nature of an invitation by the seller to submit an offer to the buyer and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code do not apply.

3.4 The Buyer acknowledges that the Seller is not obliged to conclude a purchase contract, especially with persons who have previously materially breached their obligations towards the Seller, or for operational (capacity) or other reasons important to the Seller.

3.5 To order goods, the buyer fills out the order form in the store's web interface. The order form contains in particular information about:

  • ordered goods (the buyer "inserts" the ordered goods into the electronic shopping cart of the store's web interface),
  • method of payment of the purchase price of the goods,
  • information about the requested method of delivery of the ordered goods, and
  • information about the costs associated with the delivery of goods

(the completed order form hereinafter referred to as the "order").

3.6 Before sending the order to the seller, the buyer is allowed to check and change the data entered by the buyer in the order, also with regard to the buyer's ability to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking on the "send order" button. The data specified in the order are considered correct by the seller.

3.7 Sending an order is considered to be an action by the buyer that undoubtedly identifies the ordered goods, the purchase price, the person of the buyer, the method of payment of the purchase price, and is therefore a binding proposal by the buyer to conclude a purchase contract. The validity of the order is subject to filling in all mandatory data in the order form, familiarization with these terms and conditions on the website and confirmation by the buyer that he has become familiar with these terms and conditions, which the buyer does by submitting the order.

3.8 The contractual relationship between the Seller and the Buyer arises upon delivery of the confirmation of receipt of the order (acceptance), which is sent by the Seller to the Buyer by e-mail to the Buyer's e-mail address specified in the user interface or in the order (hereinafter referred to as the "Buyer's e-mail address").

3.9 The Seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the Buyer for additional confirmation of the order (for example, in writing or by telephone).

3.10 In the event that the seller cannot meet any of the requirements specified in the order, he will send the buyer an amended offer to the buyer's email address, indicating possible variants of the order, and request the buyer's opinion.

3.11 An amended offer is considered a new proposal to conclude a purchase contract and, in such a case, the purchase contract is concluded only upon acceptance by the buyer via e-mail.

3.12 The Buyer agrees to the use of distance communication means when concluding the purchase contract. The costs incurred by the Buyer when using distance communication means in connection with concluding the purchase contract (costs of Internet connection, costs of telephone calls) are borne by the Buyer himself.

PRICE OF GOODS AND PAYMENT TERMS

 4.1 The buyer may pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract to the seller in the following ways:

  • by bank transfer to the seller's account no. 6721245339/0800, maintained with Česká spořitelna, as (hereinafter referred to as the "seller's account");
  • cashless payment by card;
  • in cash upon receipt of the goods from the carrier (cash on delivery);

4.2 Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with delivery of the goods. In the case of payment on delivery, a fee for the delivery service may be added to the purchase price according to the current price list of the carrier.

4.3 The Seller does not require a deposit or other similar payment from the Buyer. This does not affect the provisions of Article 4.4 of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.

4.4 In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account. In the case of non-cash payment, the purchase price is payable within 7 days of sending the order by the buyer. If the payment is not credited within this period, the order may be cancelled by the seller. The seller reserves the right to ownership of the goods, including the packaging of the goods, until the purchase price of the goods is paid in full, i.e. the buyer acquires ownership of the goods only upon full payment of the purchase price of the goods. In the case of payment on delivery, the buyer is obliged to pay the purchase price upon receipt of the goods from the carrier.

4.5 Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.

4.6 If it is customary in business transactions or if it is stipulated by generally binding legal regulations, the seller will issue a tax document - invoice to the buyer regarding payments made under the purchase contract. The seller will issue a tax document - invoice to the buyer after payment of the price of the goods and send it in electronic form to the email address provided by the buyer. The seller is the payer of value added tax.

4.7. The "Discovery set" and "Gift set" products also include a discount code, which can be subsequently applied to the purchase of perfume. The discount code is valid for 2 months from the date of purchase of the Discovery set or Gift set. To apply the Discount Code, it is necessary to enter this code in the appropriate field in the order form on our e-shop. The discount code can be applied only once and cannot be combined with other discount promotions or offers.

WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1 The Buyer acknowledges that, according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw, among other things, from a purchase contract for the supply of goods modified according to the Buyer's wishes, as well as from the supply of goods that are subject to rapid deterioration, wear and tear or obsolescence, or from a purchase contract for the supply of goods in sealed packaging that the consumer has removed from the packaging and cannot be returned for hygiene reasons.

5.2 Unless it is a case referred to in Article 5.1. or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract, in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, within fourteen (14) days from the receipt of the goods, and if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. The period is considered to have been met if the buyer sends the goods back to the seller before the expiry of the period of 14 days from the date on which he acquired the goods, or the last item or part thereof, into physical possession.

5.3 Goods that the buyer returns to the seller are sent to the following address: KONSEQUENCE sro, Strančická 1084/29, 100 00, Prague 10 - Strašnice.

5.4 To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which is an annex to the terms and conditions. The buyer can send the withdrawal from the purchase contract to the address Strančická 1084/29, 100 00, Prague 10 - Strašnice or to the seller's e-mail address hello@konsequence.cz. The provisions of Article 11 of these terms and conditions apply to the delivery of the withdrawal from the contract. The seller will confirm to the buyer without undue delay in text form the receipt (delivery) of the withdrawal to the buyer's e-mail address.

5.5 In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the Terms and Conditions, the purchase contract shall be cancelled from the outset. The goods must be returned to the Seller at the Buyer's expense without undue delay, no later than fourteen (14) calendar days from the date of sending the withdrawal from the purchase contract to the Seller. If the Buyer withdraws from the purchase contract, the Seller shall return the funds received from the Buyer (except for the amount representing additional costs for the delivery of the goods incurred as a result of the Buyer's chosen method of delivery of the goods, which is different from the cheapest method of standard delivery of the goods offered by the Seller) within 14 days of the Buyer's withdrawal from the purchase contract, in the same manner in which the Seller received them from the Buyer; however, the Seller reserves the right to withhold the refund of the purchase price until the goods are returned within the meaning of Article 5.8, second sentence.

5.6 In the event of withdrawal from the contract, the buyer bears the costs of transporting the returned goods back to the seller, even if the goods cannot be returned by regular mail due to their nature.

5.7 Within ten (10) days of the return of the goods by the buyer pursuant to Article 5.2 of the Terms and Conditions, the seller is entitled to inspect the returned goods, in particular to determine whether the returned goods are damaged, worn or partially consumed.

5.8 The Seller is also entitled to return the performance provided by the Buyer when the Buyer returns the goods or in another way, if the Buyer agrees to this and no additional costs are incurred by the Buyer. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the received funds to the Buyer before the Buyer returns the goods or proves that he has sent the goods to the Seller.

5.9 The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn out or partially consumed, the Seller shall have a claim against the Buyer for compensation for the damage incurred thereby. The Seller shall be entitled to unilaterally offset the claim for compensation for the damage incurred against the Buyer's claim for a refund of the purchase price.

5.10 Until the buyer takes over the goods, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will return the purchase price to the buyer without undue delay, by bank transfer to the account designated by the buyer.

5.11 If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase agreement, the gift agreement regarding such a gift loses its effectiveness and the buyer is obliged to return the gift provided to the seller together with the goods.

5.12 If the payment was made using a gift voucher, the user expressly agrees that the refund of the financial amount will be made in the form of a credit, which will be sent to the buyer's email address or added to the buyer's user account.

TRANSPORTATION AND DELIVERY OF GOODS

6.1 The method of delivery of the goods is determined by the seller, unless otherwise stipulated in the purchase contract. In the event that the method of transport is agreed upon based on a special request of the buyer, the buyer bears the risk and any additional costs associated with this method of transport. If the seller is obliged to send the goods under the purchase contract, he shall hand over the goods to the buyer by handing them over to the first carrier for transport for the buyer within the meaning of Section 2090 of the Civil Code.

6.2 If the seller is obliged under the purchase contract to deliver the goods to the location specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.

6.3 If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different manner than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.

6.4 When accepting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier (i.e. the delivery person from whom the goods are accepted). If damage to the packaging is found indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier. By signing the delivery note or confirmation of acceptance of the goods, the buyer confirms that the packaging of the shipment containing the goods was intact.

6.5 The risk of damage to the goods passes to the buyer upon taking over the goods; the same consequence applies if the buyer does not take over the goods, even though the seller has allowed him to dispose of them, and the buyer breaches the purchase contract by not taking over the goods.

RIGHTS FROM DEFECTIVE PERFORMANCE

7.1 The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code). The buyer is entitled to exercise the right arising from a defect in the goods that occurs within 24 months of receipt (seller's quality guarantee). The buyer does not have the right arising from defective performance if the buyer knew before receipt of the goods that the goods had a defect or if he himself caused the defect.

7.2 The Seller is responsible to the Buyer for the fact that the item sold is in compliance with the purchase contract, in particular that it is free from defects. Compliance with the purchase contract means that the item sold has the quality and useful properties required by the contract, described by the Seller, the manufacturer or its representative, or expected on the basis of advertising carried out by them, or the quality and useful properties usual for an item of this type, that it complies with the requirements of legal regulations, is in the corresponding quantity, measure or weight and corresponds to the purpose stated by the Seller for the use of the item, or for which the item is usually used.

 

7.3 In the event that the goods show a defect that by its nature constitutes a material breach of the purchase contract, the buyer is entitled to request, at his own discretion, either (i) the removal of the defect by delivering new goods without a defect (replacing the damaged goods with new ones), unless this is unreasonable given the nature of the defect, or by delivering the missing goods, or (ii) the removal of the defect by repairing the goods, or (iii) a reasonable discount on the purchase price, or (iv) to withdraw from the contract. If the goods show a defect that by its nature constitutes a non-material breach of the contract, the buyer has the right to have the defect removed, or to a reasonable discount on the purchase price of the goods. Instead of removing the defect, the buyer may request a reasonable discount on the purchase price or withdraw from the purchase contract if the seller does not remove the defect in time or refuses to remove it, if the defect is irremovable, or if he cannot use the goods due to the repeated occurrence of the defect after repair or a large number of defects.

 

7.4 The provisions set out in this part of the terms and conditions do not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of the goods caused by their normal use, to used goods for a defect corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer, or if this results from the nature of the goods.

 

7.5 The buyer shall exercise rights arising from defective performance with the seller at the address KONSEQUENCE sro, Strančická 1084/29, 100 00, Prague 10 - Strašnice.

OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

8.1 The Buyer acquires ownership of the goods exclusively upon payment of the full purchase price of the goods.

8.2 The Buyer acknowledges that the software and other components forming the web interface of the store (including photographs of the goods offered) are protected by copyright. The Buyer undertakes not to perform any activity that could allow him or third parties to interfere or use the software or other components forming the web interface of the store without authorization.

8.3 When using the web interface of the store, the Buyer is not entitled to use mechanisms, software or other procedures that could have a negative impact on the operation of the web interface of the store. The web interface of the store may only be used to the extent that it does not prejudice the rights of other customers of the Seller and is in accordance with its purpose.

8.4 The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of the provisions of Section 1826, paragraph 1, letter e) of the Civil Code.

8.5 The Buyer acknowledges that the Seller is not responsible for errors arising as a result of third party interference with the website or as a result of using the website contrary to its intended purpose.

8.6 The Buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765, paragraph 2 of the Civil Code.

PERSONAL DATA PROTECTION

9.1 The following personal data protection principles shall apply to the protection and processing of the buyer's personal data by the seller:

SENDING COMMERCIAL COMMUNICATIONS AND SAVING COOKIES

10.1 The Buyer agrees to the sending of information related to the Seller's goods, services or business to the Buyer's electronic address and further agrees to the sending of commercial communications by the Seller to the Buyer's electronic address.

10.2 The Buyer agrees to the storage of cookies on his computer. In the event that the purchase on the website can be made and the Seller's obligations under the purchase contract fulfilled without the storage of cookies on the Buyer's computer, the Buyer may revoke the consent in accordance with the previous sentence at any time.

 DELIVERY

11.1 Unless otherwise agreed, all correspondence related to the purchase contract must be delivered to the other party in writing, by e-mail or registered mail via a postal service provider (at the sender's choice). The Buyer is delivered to the e-mail address specified in his user account.

 11.2 A notification is also considered delivered if the addressee refuses to accept it, if it is not collected within the storage period, or if it is returned as undeliverable.

 11.3 The contracting parties may deliver regular correspondence to each other via electronic mail, to the electronic mail address specified in the buyer's user account or specified by the buyer in the order, or to the address specified on the seller's website. The seller's correspondence address is: Strančická 1084/29, 100 00, Prague 10 - Strašnice.

 FINAL PROVISIONS

12.1 If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of such a provision shall not affect the validity of the other provisions. Amendments and supplements to the purchase contract or Terms and Conditions shall be in writing.

12.2 The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

12.3 If the relationship related to the use of the website or the legal relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding legal regulations.

12.4 The seller's contact details are as follows - delivery address: KONSEQUENCE sro, Strančická 1084/29, 100 00, Prague 10 - Strašnice, e-mail address is hello@konsequence.cz.

12.5 In the event that a consumer dispute arises between the seller and the buyer (consumer) from the purchase contract, which cannot be resolved by mutual agreement, the consumer may submit a proposal for an out-of-court resolution of such a dispute. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: http://www.coi.cz ČOI, is responsible for the out-of-court resolution of consumer disputes from the purchase contract. The consumer may also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/. The seller recommends that the buyer first contact hello@konsequence.cz to resolve the situation.

These terms and conditions come into effect on November 1, 2025 .

Complaints procedure

Complaints about goods are governed by the relevant provisions of the Civil Code and the Consumer Protection Act and apply to consumer goods for which the rights of the buyer-consumer from liability for defects are applied during the warranty period. If it is determined that the defect is a material breach of contract (based on a written assessment by the KONSEQUENCE complaints department), the goods will be exchanged for a new item, or the full price of the goods already paid will be refunded. In such a case, postage will also be refunded against the tax document (it is enough to send the document together with the order number to hello@konsequence.cz). Postage will be refunded in the amount corresponding to the cheapest offered method of delivery of the goods.

Rights arising from liability for defects in goods do not apply in particular to cases where the defect or damage occurred:

  • mechanical damage to goods
  • demonstrably unauthorized interference with the product, natural disaster, or mechanical damage,
  • electrical overvoltage (visible burnt components or printed circuit boards) with the exception of normal deviations,
  • demonstrably incorrect use,
  • use contrary to the instructions for use or instructions stated on the packaging or in the warranty card of the goods,
  • use contrary to generally known rules of use,
  • demonstrably by use in conditions that do not correspond in terms of temperature, dustiness, humidity, chemical and mechanical influences to the environment that is directly determined by the manufacturer or that clearly results from the nature of the matter,
  • demonstrably unprofessional installation and operation,
  • if the submitted warranty certificate shows obvious signs of changes to the data or if the goods have a different serial number than the one stated in the warranty certificate.

The seller's liability for defects does not apply to wear and tear caused by normal use, for goods sold at a lower price for a defect for which the lower price was agreed, for used goods for a defect corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer.

Gifts that the seller provides to the buyer free of charge as part of a purchase contract for other paid goods cannot be subject to a warranty or liability for defects beyond the scope of the law. In the event of withdrawal from the purchase contract, the buyer is obliged to return the goods provided as a gift to the seller in their original condition.

In the event of defective performance, which constitutes a material breach of contract, the buyer has the right to:

  • to remove the defect by repairing the item
  • removal of the defect by delivering a new item without defects or by delivering the missing item
  • for a reasonable discount on the purchase price, or
  • withdrawal from the contract.

 HOW TO CLAIM DEFECTIVE GOODS

1.1 Complaints (notifications) of defects in goods

1.1.1 The buyer is obliged to complain (notify) about defects in the goods at the registered office  the Seller, as set out in the Seller's General Terms and Conditions (Article 7.6).

1.1.2 The Buyer is obliged to send or otherwise deliver the claimed goods to the Seller without undue delay after discovering the defect. The period during which the Buyer is in delay in sending the goods to the Seller shall not be included in the period for settling the claim.

1.1.3 The buyer is obliged to prepare the claimed goods for transport in such a way that the goods are not damaged during transport and is also obliged to mark the goods according to their nature (fragile, etc.). The risk of damage to the goods is borne by the buyer until it is delivered to the seller. The buyer is obliged to describe in writing how the defect manifests itself (or how it arose).

1.1.4 The buyer is obliged to deliver the claimed goods to the seller clean.

1.1.5 If the goods according to the concluded purchase contract show obvious defects (for example, damaged transport packaging) upon receipt of the goods, the buyer has the right not to accept the goods. In such a case, the goods will be sent back to the seller. The seller is obliged to put everything in order and send the goods to the buyer again as soon as possible.

1.1.6. The seller is not obliged to satisfy the buyer's claim if he proves that the buyer knew about the defect of the goods before taking over or caused it himself.

 COMPLAINT HANDLING BY THE SELLER

 2.1. The seller is obliged to settle a complaint filed by the buyer = consumer no later than 30 days from the date of the complaint, taking into account compliance with the deadline for sending the goods to the buyer. In justified cases, the seller is entitled to request the buyer to agree on a longer deadline. The seller informs the buyer about the result of the complaint settlement by e-mail to the buyer's e-mail address used when concluding the purchase contract. In the case of sending the complained goods to the seller, the day of receipt of the complaint is considered the day of receipt of the last part of the goods by the seller. The day of settlement of the complaint is considered the day of notification of the buyer - consumer by the seller about the method of settlement of the complaint.

2.2. When  If the buyer – the consumer – makes a complaint, the seller will issue the buyer a written confirmation of when the buyer complained about the goods, what the complaint contains and what method of handling the complaint the buyer requests, as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or a written justification for rejecting the complaint.

2.3. In the event that the complaint is sent to the seller by post, the seller is obliged to send the complaint form to the buyer in writing. The form must contain the buyer's name, surname, correspondence address and email address.

2.4. The obligation to fill out a complaint form also applies to other persons designated to carry out the repair.

 SELLER'S ADDRESSES

 3.1 Shipping address for complaints for Czech and foreign customers (Buyers):

KONSEQUENCE sro, Strančická 1084/29, 100 00, Prague 10 - Strašnice

 FINAL PROVISIONS

 4.1 These complaints procedures come into force and become effective on 1.11.2021. KONSEQUENCE sro reserves the right to change or supplement the wording of the complaints procedures at any time. Changes or supplements come into force on the date of their publication on the website www.konsequence.cz

 Download: Complaint form CONSEQUENCE

International transport

(every package is sent with GLS service)

Prices vary depending on the weight of the package

Prices are in EUR (including VAT)

Belgium

10

Bulgaria

12

Denmark

10

Estonia

10

Finland

15

France

15

Croatia

12

Ireland

20

Italy

15

Cyprus

15

Liechtenstein

15

Lithuania

15

Latvia

15

Luxembourg

12

Hungary

10

Malta

15

Germany

10

Netherlands

15

Norway

20

Poland

10

Portugal

20

Austria

10

Romania

15

Greece

20

Slovenia

15

Serbia

15

Spain

15

Sweden

15

Switzerland

15

Turkey

13

Great Britain

20

 Delivery time

2 days - Slovakia, Germany, Austria, Poland, Hungary, Belgium, Netherlands, Luxembourg, Denmark
3 days - Slovenia, Croatia, Romania, Latvia, Lithuania, Switzerland, France

4 days - Estonia, Liechtenstein, Ireland, Bulgaria, Great Britain, Italy

4-7 days - Greece, Portugal, Spain, Sweden, Malta, Cyprus, Norway